Dealing with the Employee from Hell: A Guide to Coaching and Motivation - Brossura

Belding, Shaun

Brossura

ISBN 10: 0749444533 ISBN 13: 9780749444532

Casa editrice: Kogan Page, 2005

Riassunto

Difficult employees can make someone question why they became a manager in the first place. Unpleasant, confrontational or undermining, they can stop a team achieving workplace goals. For some it is a performance issue - no matter how they are managed, they just don't get the job done. For others it's the attitude - they're negative, whiny, miserable and they drag everyone else down with them. Dealing with the Employee from Hell will help anyone to identify problem colleagues and how best to deal with them: those that need a little encouragement or direction, those that need serious attitude adjustment, and those that need to be 'set free'. A practical guide, Dealing with the Employee from Hell shows how to set motivating performance standards that will guarantee results. It will help anyone to set goals, observe performance, assess performance, and then respond with non-negotiable performance standards.

Su questo libro

Descrizione del libro:

A jargon -free guide that helps anyone to understand colleagues and what makes them tick

Provides real-life solutions to challenges facing managers on a daily basis

Desribes how to create an environment that minimises the potantial for employee discontent

L'autore:

Shaun Belding is the president of Belding Skills Development Corporation, an international training and development consultancy specialising in customer service, teambuilding, management and leadership.

Su questa edizione

• Editore: Kogan Page
• Data di pubblicazione: 2005
• ISBN 10: 0749444533
• ISBN 13: 9780749444532
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 168