Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships - Rilegato

Johnson, Clive; Keddy, Jackie

Rilegato

ISBN 10: 0749459522 ISBN 13: 9780749459529

Casa editrice: Kogan Page Ltd, 2010

Riassunto

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces.

The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. They provide simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.

Further free resources to accompany this book, including podcasts by the authors, can be accessed at http://www.managingconflictatwork.com/.

Su questo libro

Recensione:

This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers. - --Professional Manager

This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level. --Chartered Management Institute

It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers. --Professional Manager

Descrizione del libro:

Recent research suggests that conflict resolution costs UK businesses nearly 40 billion each year. In the US litigation can easily reach $100,000 when an employer is found liable.

Provides guidance on resolving issues efficiently and cost effectively.

Includes an extenstive list of micro-tools, which can be readily applied in the workplace to aid conflict resolution.

Su questa edizione

• Editore: Kogan Page Ltd
• Data di pubblicazione: 2010
• ISBN 10: 0749459522
• ISBN 13: 9780749459529
• Rilegatura: Copertina rigida
• Numero edizione: 1
• Numero di pagine: 260