Articoli correlati a Dealing With Difficult People
Sinossi
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
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Informazioni sull'autore
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for the Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals.
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Dealing with Difficult People (Creating Success series, 129)
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Dealing with Difficult People
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Kogan Page, Limited, 2013
ISBN 10: 0749466944
ISBN 13: 9780749466947
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Dealing with Difficult People
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Kogan Page, Limited, 2013
ISBN 10: 0749466944
ISBN 13: 9780749466947
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Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. Second Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 39821629-6
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Dealing with Difficult People
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Kogan Page, Limited, 2013
ISBN 10: 0749466944
ISBN 13: 9780749466947
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Very Good. Second Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 39821629-6
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Dealing with Difficult People
Editore:
Kogan Page, Limited, 2013
ISBN 10: 0749466944
ISBN 13: 9780749466947
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Very Good. Second Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 17914964-20
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Dealing with Difficult People (Creating Success)
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Dealing With Difficult People
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Dealing with Difficult People (Creating Success)
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Paperback. Condizione: Very Good. Dealing with Difficult People (Creating Success) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Codice articolo 7719-9780749466947
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Dealing with Difficult People (Creating Success)
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Paperback. Condizione: Very Good. as new . unused. Codice articolo 2000007324
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Dealing with Difficult People (Creating Success)
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Kogan Page 03/03/2013, 2013
ISBN 10: 0749466944
ISBN 13: 9780749466947
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Condizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Codice articolo 6545-9780749466947
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