Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status

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9780749469405: Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status

An organization's key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on resources. But which are the key accounts? Are they the ones growing the fastest? The ones that are most financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning methodology. This fully updated 6th edition of Key Account Management takes a long-term, team-selling strategic view of the whole process, from defining the customer, to managing the relationship and achieving key supplier status. With coverage of latest best practice including IT's role in account management, plus new case studies, online supporting resources and a new section comparing how different industries/markets approach key account management, it stands alone as the premier book on managing key customers.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Recensione:

"A combination of clarity, enthusiasm and common sense... reading this is a rewarding experience." ( Professor Malcolm McDonald, Emeritus Professor, Cranfield School of Management)

"Will help any business focus their sales activities where they matter... this is the essential guide to global best practice." ( Winning Business)

"For those who are embarking on key account management from a major project perspective then this is a good introduction....it has good information and guidance on how to select your key accounts and the overall key account management process." ( "Getting to Grips with Key Account Management" Kim Tasso's Blog 2013-04-25)

Descrizione del libro:

Key Account Management is the definitive work on account management, showing how a unique yet simple methodology, effectively implemented, can identify, win, retain and develop a company's key customers.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Cheverton, Peter
ISBN 10: 0749469404 ISBN 13: 9780749469405
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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97807494694050000000

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Cheverton, Peter
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Descrizione libro Paperback. Condizione libro: New. This item is printed on demand. Item doesn't include CD/DVD. Codice libro della libreria 7887523

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Peter Cheverton
Editore: Kogan Page Ltd, United Kingdom (2015)
ISBN 10: 0749469404 ISBN 13: 9780749469405
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Descrizione libro Kogan Page Ltd, United Kingdom, 2015. Paperback. Condizione libro: New. 6th Revised edition. 242 x 170 mm. Language: English . Brand New Book. An organization s key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on resources. But which are the key accounts? Are they the ones growing the fastest? The ones that are most financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning methodology. This fully updated 6th edition of Key Account Management takes a long-term, team-selling strategic view of the whole process, from defining the customer, to managing the relationship and achieving key supplier status. With coverage of latest best practice including IT s role in account management, plus new case studies, online supporting resources and a new section comparing how different industries/markets approach key account management, it stands alone as the premier book on managing key customers. Key Account Management is also supported by a number of online resources, including helpful templates, guides for students and lecturers, and self tests to ensure that best practice is being followed. Codice libro della libreria AA99780749469405

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Peter Cheverton
Editore: Kogan Page Ltd, United Kingdom (2015)
ISBN 10: 0749469404 ISBN 13: 9780749469405
Nuovi Paperback Quantità: 10
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The Book Depository
(London, Regno Unito)
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Descrizione libro Kogan Page Ltd, United Kingdom, 2015. Paperback. Condizione libro: New. 6th Revised edition. 242 x 170 mm. Language: English . Brand New Book. An organization s key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on resources. But which are the key accounts? Are they the ones growing the fastest? The ones that are most financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning methodology. This fully updated 6th edition of Key Account Management takes a long-term, team-selling strategic view of the whole process, from defining the customer, to managing the relationship and achieving key supplier status. With coverage of latest best practice including IT s role in account management, plus new case studies, online supporting resources and a new section comparing how different industries/markets approach key account management, it stands alone as the premier book on managing key customers. Key Account Management is also supported by a number of online resources, including helpful templates, guides for students and lecturers, and self tests to ensure that best practice is being followed. Codice libro della libreria AA99780749469405

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Cheverton, Peter
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ISBN 10: 0749469404 ISBN 13: 9780749469405
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Descrizione libro Kogan Page, 2015. Condizione libro: New. Key Account Management is the definitive work on account management, showing how a unique yet simple methodology, effectively implemented, can identify, win, retain and develop a company's key customers. Num Pages: 416 pages, black & white illustrations. BIC Classification: KJMV7. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 241 x 169 x 23. Weight in Grams: 700. . 2015. Sixth Edition. Paperback. . . . . . Codice libro della libreria V9780749469405

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Peter Cheverton
Editore: Kogan Page Ltd (2015)
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Descrizione libro Kogan Page Ltd, 2015. PAP. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria F6-9780749469405

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Peter Cheverton
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ISBN 10: 0749469404 ISBN 13: 9780749469405
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Descrizione libro Kogan Page Ltd 2015-02-03, London, 2015. paperback. Condizione libro: New. Codice libro della libreria 9780749469405

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Descrizione libro Kogan Page Ltd. Paperback. Condizione libro: new. BRAND NEW, Key Account Management: Tools and Techniques for Achieving Profitable Key Supplier Status (6th Revised edition), Peter Cheverton, An organization's key accounts are its lifeblood. Key account management focuses on the long-term investment of resources in customers that can offer an exceptional return on resources. But which are the key accounts? Are they the ones growing the fastest? The ones that are most financially secure? Or are they the ones that shout the loudest? Key Account Management puts forward a straightforward and effective planning methodology. This fully updated 6th edition of Key Account Management takes a long-term, team-selling strategic view of the whole process, from defining the customer, to managing the relationship and achieving key supplier status. With coverage of latest best practice including IT's role in account management, plus new case studies, online supporting resources and a new section comparing how different industries/markets approach key account management, it stands alone as the premier book on managing key customers. Codice libro della libreria B9780749469405

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Cheverton, Peter
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Descrizione libro Kogan Page. Condizione libro: New. Key Account Management is the definitive work on account management, showing how a unique yet simple methodology, effectively implemented, can identify, win, retain and develop a company's key customers. Num Pages: 416 pages, black & white illustrations. BIC Classification: KJMV7. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 241 x 169 x 23. Weight in Grams: 700. . 2015. Sixth Edition. Paperback. . . . . Books ship from the US and Ireland. Codice libro della libreria V9780749469405

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Peter Cheverton
Editore: Kogan Page Ltd (2015)
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Descrizione libro Kogan Page Ltd, 2015. PAP. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria I1-9780749469405

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