Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential reading. It is also an ideal textbook on the applications of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Mohamed Zairi, BSc., MSc., Postgrad.Dipl., PhD, FRSA, is Sabic Professor of Best Practice Management, University of Bradford Management Centre.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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