Making Communication Work Super Series - Brossura

Brossura

ISBN 10: 0750658754 ISBN 13: 9780750658751

Casa editrice: Pergamon Flexible Learning, 2003

Riassunto

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.

* Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
* Well-structured and easy to follow
* Fully revised and updated

Su questo libro

Contenuti

Workbook introduction-ILM Super Series study links; Links to ILM qualifications;Links to S/NVQs in Management;Workbook objectives;Activity planner;Session A: The communication process -Introduction;The importance of communicating effectively at work;The communication cycle;Recognizing and overcoming barriers to communication;Ensuring effective communication in the workplace;Summary;Session B:Communication media-Introduction;Choosing the right method of communication;Face-to-face communication;Gathering and using feedback;Non-verbal communication;Summary;
Session C:Non-verbal communication-Introduction; Understanding different types of body language; Sending, receiving and interpreting unspoken messages;Attitude, perceptions and cultures;Summary;Performance Checks;Reflect and review;

Product Description

Book by Institute of Leadership Management

Dettagli dell?edizione

• Editore: Pergamon Flexible Learning
• Data di pubblicazione: 2003
• Lingua: Inglese
• ISBN 10: 0750658754
• ISBN 13: 9780750658751
• Rilegatura: Copertina flessibile
• Numero edizione: 4
• Numero di pagine: 112
• Redattore: Institute Of Leadership & Management
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile