Articoli correlati a Developing Knowledge-based Client Relationships
Sinossi
The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships.
Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.
Fills a gap in present knowledge literature in the customer knowledge area
Practical tools and effective case studies with world-recognized companies
Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Contenuti
Adding Value to Clients; Professional Services; Adding Value to Information; Adding Value to Client Decision-Making; Adding Value to Client Capabilities; Channels for Knowledge Transfer; Firm-Wide Relationship Management; Co-creation of Knowledge; Pricing Knowledge; Creating Value in the Knowledge Economy; Appendix - The Nature of Mental Models
Product Description
Book by Dawson Ross
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreButterworth-Heinemann Ltd
- Data di pubblicazione1999
- ISBN 10 0750671858
- ISBN 13 9780750671859
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero di pagine304
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
Editore:
Butterworth-Heinemann, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Codice articolo K16A-02377
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
Editore:
Butterworth-Heinemann, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Da: More Than Words, Waltham, MA, U.S.A.
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Condizione: Very Good. . . All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping. Codice articolo WAL-A-6c-001616
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Developing Knowledge-based Client Relationships
Editore:
Butterworth-Heinemann, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
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Paperback. Condizione: Very Good. Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780750671859
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
Editore:
A Butterworth-Heinemann Title, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Paperback. Condizione: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Damaged cover. The cover of is slightly damaged for instance a torn or bent corner. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Codice articolo CHL9987205
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Foto dell'editore
Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
Editore:
Butterworth-Heinemann, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Paperback. Condizione: Very Good. Paperback in very good condition. All inside pages are in great shape. Minor shelf wear to the cover. Codice articolo mon0000036846
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
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Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780750671859
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Developing Knowledge-Based Client Relationships: The Future of Professional Services
Editore:
A Butterworth-Heinemann Title, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Da: Anybook.com, Lincoln, Regno Unito
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Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780750671859. Codice articolo 9174564
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Developing Knowledge-Based Client Relationships: The Future of Professional Services
Editore:
Butterworth-Heinemann, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
Antico o usato
Brossura
Da: Anybook.com, Lincoln, Regno Unito
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Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780750671859. Codice articolo 9650677
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Developing Knowledge-Based Client Relationships, The Future of Professional Services
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paperback. Condizione: New. Codice articolo 241212134
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