Developing Knowledge-based Client Relationships - Brossura

Dawson, Ross

 
9780750671859: Developing Knowledge-based Client Relationships
Brossura
ISBN 10: 0750671858 ISBN 13: 9780750671859
Casa editrice: Butterworth-Heinemann Ltd, 1999

Sinossi

The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Contenuti

Adding Value to Clients; Professional Services; Adding Value to Information; Adding Value to Client Decision-Making; Adding Value to Client Capabilities; Channels for Knowledge Transfer; Firm-Wide Relationship Management; Co-creation of Knowledge; Pricing Knowledge; Creating Value in the Knowledge Economy; Appendix - The Nature of Mental Models

Product Description

Book by Dawson Ross

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Butterworth-Heinemann Ltd
Data di pubblicazione
1999
Lingua
Inglese
ISBN 10 
0750671858
ISBN 13 
9780750671859
Rilegatura
Copertina flessibile
Numero di pagine
304
Contatto del produttore
non disponibile
Persona responsabile
non disponibile