Business Process Management - Brossura

Jeston, John; Nelis, Johan

Brossura

ISBN 10: 0750686561 ISBN 13: 9780750686563

Casa editrice: Routledge, 2008

Riassunto

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Su questo libro

L'autore:

John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Contenuti:

Introduction; Part I Frequently asked questions; How to demystify BPM; What is Business Process Management(BPM)? Why is it important to improve business processes before automating them?; When should you do BPM? What are the main drivers and triggers?; Who should be involved in BPM?; Why are organizational strategy and process architecture important in a BPM implementation?; How do you sell BPM technology to the organization?: What are the critical success factors in a BPM project?; What are the critical implementation aspects of a BPM solution?; Why do you need a structured approach to implementing BPM?; Part II The Framework; Chapter 11 Framework overview; Guidelines of how to use the Framework; Organization Strategy phase; Process Architecture phase; Launch Pad phase; Understand phase; Innovate phase; People phase; Develop phase; Implement phase; Realize Value phase; Sustainable Performance phase; Essentials Introduction; Project Management; People Change Management; Leadership; Part III BPM and the organization; BPM Maturity; Embedding BPM within the organization; Part IV Appendices'tools and techniques; Appendices; Bibliography

Su questa edizione

• Editore: Routledge
• Data di pubblicazione: 2008
• ISBN 10: 0750686561
• ISBN 13: 9780750686563
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 500