Sinossi
Provides clear guidelines for integrating quality service concepts with those of human resource planning and development. Van der Wagen (hospitality management professional and writer) takes a systematic approach to all issues, showing managers how to develop a learning culture that is responsive to changes, particularly those in customer needs. In merging human resource management (including competency-based training) and quality management, she helps managers and trainers to keep both staff and customers for life. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Building Quality Service: with competency-based human resource management
Editore:
Butterworth-Heinemann, 1999
ISBN 10: 0750689102
ISBN 13: 9780750689106
Antico o usato
Brossura
Da: Phatpocket Limited, Waltham Abbey, HERTS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-H-030-01838
Compra usato
EUR 45,25
Spedizione EUR 12,47
Spedito da Regno Unito a U.S.A.
Spedito da Regno Unito a U.S.A.
Quantità: 2 disponibili