Sinossi
Provides clear guidelines for integrating quality service concepts with those of human resource planning and development. Van der Wagen (hospitality management professional and writer) takes a systematic approach to all issues, showing managers how to develop a learning culture that is responsive to changes, particularly those in customer needs. In merging human resource management (including competency-based training) and quality management, she helps managers and trainers to keep both staff and customers for life. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Building Quality Service: with competency-based human resource management
Da: AwesomeBooks, Wallingford, Regno Unito
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Paperback. Condizione: Very Good. Building Quality Service: with competency-based human resource management This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780750689106
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Building Quality Service : With Competency-Based Human Resource Management
Editore:
Elsevier Science & Technology Books, 1999
ISBN 10: 0750689102
ISBN 13: 9780750689106
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Da: Better World Books Ltd, Dunfermline, Regno Unito
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Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 56818499-20
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Building Quality Service: with competency-based human resource management
Da: Bahamut Media, Reading, Regno Unito
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Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780750689106
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Building Quality Service: with competency-based human resource management
Editore:
Butterworth-Heinemann, 1999
ISBN 10: 0750689102
ISBN 13: 9780750689106
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Da: Phatpocket Limited, Waltham Abbey, HERTS, Regno Unito
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Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-H-030-01838
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