An Introduction to Help Desk Concepts - Brossura

Knapp, Donna

Brossura

ISBN 10: 0760071500 ISBN 13: 9780760071502

Casa editrice: Course Technology Inc, 1998

Riassunto

This text provides a broad overview of the help desk. Topics include the types of help desks, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes, procedures, and technologies that ensure the help desk is operating efficiently and effectively. Hands-on activities and case projects help students learn real-world applications and examples of all concepts covered.

Dettagli dell?edizione

• Editore: Course Technology Inc
• Data di pubblicazione: 1998
• Lingua: Inglese
• ISBN 10: 0760071500
• ISBN 13: 9780760071502
• Rilegatura: Copertina flessibile
• Numero di pagine: 352
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile