Sinossi
This work is designed to provide individuals interested in the field of technical customer support a guide to the soft skills and the self-management skills needed to deliver customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
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A Guide to Customer Service Skills for the Help Desk Professional
Da: Better World Books, Mishawaka, IN, U.S.A.
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A Guide to Customer Service Skills for the Help Desk Professional
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo 3933052-6
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A Guide to Customer Service Skills for the Help Desk Professional
Da: Better World Books, Mishawaka, IN, U.S.A.
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Condizione: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Codice articolo GRP74768314
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A Guide to Customer Service Skills for the Help Desk Professional
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Course Technology, 1999
ISBN 10: 0760072620
ISBN 13: 9780760072622
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A Guide to Customer Service Skills for the Help Desk Professional
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Course Technology, 1999
ISBN 10: 0760072620
ISBN 13: 9780760072622
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A Guide to Customer Service Skills for the Help Desk Professional
Editore:
Course Technology, 1999
ISBN 10: 0760072620
ISBN 13: 9780760072622
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A Guide to Customer Service Skills for the Help Desk Professional
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Course Technology, Cambridge, MA, 1999
ISBN 10: 0760072620
ISBN 13: 9780760072622
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Da: True Oak Books, Highland, NY, U.S.A.
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Paperback. Condizione: Very Good. First Edition; First Printing. 0.75 X 7.25 X 9 inches; 288 pages; minor shelf wear on the covers. Previous owner's name on the title page. Very Good condition otherwise. No other noteworthy defects. No markings on text pages. ; - Your satisfaction is our priority. We offer free returns and respond promptly to all inquiries. Your item will be packaged with care and ship on the same or next business day. Buy with confidence. Codice articolo HVD-71942-OS-0
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