This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Why Perfomance Improvement?
Who Are Our Customers?
Identifying Customer Requirements
Charting a Course for the Organization
The Vital Role of Leadership
Leading Change in the Organizational Culture
Measuring Organizational Performance
Constructing the Infrastructure for Organizational Improvement
Intergrating the Tools and Techniques of Performance Improvement
Case Study
References and Resources
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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Condizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Codice articolo Z1-C-019-02234
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Kartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. A practical guide to recently developed management principles that takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are. Codice articolo 594966937
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