Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards - Rilegato

Ammons, David N.

Rilegato

ISBN 10: 0761920781 ISBN 13: 9780761920786

Casa editrice: Sage Pubns, 2001

Riassunto

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Su questo libro

Recensione:

"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided." 

(GOVERNMENT FINANCE REVIEW)

"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." 

(Sylvester Murray)

L'autore:

David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalities―Fort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennessee―in various administrative capacities. Among his seven books on local governmentmanagement are Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards (Sage Publications, 2001); Leading Performance Management in Local Government (ICMA, 2008); and Tools for Decision Making: A Practical Guide for Local Government (CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma

Su questa edizione

• Editore: Sage Pubns
• Data di pubblicazione: 2001
• ISBN 10: 0761920781
• ISBN 13: 9780761920786
• Rilegatura: Copertina rigida
• Numero di pagine: 501