In this book, 30 cases from 16 countries considered to be pioneers in developing innovative e-governance applications are analyzed. Using a multidisciplinary approach, the author provides key insights and practical guidelines on: ways to successfully implement e-government projects; selecting application areas, project designs, strategies and their implementation; benefits and impact of e-governance on public sector reform, poverty reduction and empowerment; methodology for evaluating e-government projects; and overall strategy formulation.
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Subhash Bhatnagar has been a Professor of Information Systems at the Indian Institute of Management, Ahmedabad (IIMA) for the last 28 years.
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