Managing Quality: A Practical Guide to Customer Satisfaction - Rilegato

Murthy, D B N

Rilegato

ISBN 10: 0761993053 ISBN 13: 9780761993056

Casa editrice: Sage Pubns Pvt Ltd, 1999

Riassunto

This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management.

The significant features of the book include: A step-by-step, `hands-on′ approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality.

Su questo libro

Contenuti

The Quality Imperative
Basic Facilities for Quality
The Human Factor
Training and Motivating People
Quality through Research and Development
Quality in Inputs
Quality in Production
Quality Control Techniques
Quality Cost, Audit and Certification
Macro Quality Issues
Total Quality Management
Producers and Customers' Satisfaction
Quality in the Service Industry
The Future of Quality

Dettagli dell'edizione

• Editore: Sage Pubns Pvt Ltd
• Data di pubblicazione: 1999
• Lingua: Inglese
• ISBN 10: 0761993053
• ISBN 13: 9780761993056
• Rilegatura: Copertina rigida
• Numero edizione: 1
• Numero di pagine: 228
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile