Front Office: Operations and Management - Brossura

Ismail, Ahmed

Brossura

ISBN 10: 0766823431 ISBN 13: 9780766823433

Casa editrice: Delmar Pub, 2002

Riassunto

For Hotel Management training in both large chains and smaller organizations, as well as meeting professionals, this book introduces concepts of organization, communication, ethics and policy within a hotel. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives readers a "real world" understanding of the hotel industry balancing its past, present and future. This book portrays the nature and operation of hotels as they exist today. It reveals the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The Property Management System has dramatically changed hotel operations, therefore extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.

Su questo libro

Product Description

Book by Ismail Ahmed

Dettagli dell'edizione

• Editore: Delmar Pub
• Data di pubblicazione: 2002
• Lingua: Inglese
• ISBN 10: 0766823431
• ISBN 13: 9780766823433
• Rilegatura: Copertina flessibile
• Numero di pagine: 355
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile