When Push Comes to Shove: A Practical Guide to Mediating Disputes - Rilegato

Slaikeu, Karl A.

 
9780787901615: When Push Comes to Shove: A Practical Guide to Mediating Disputes
Rilegato
ISBN 10: 078790161X ISBN 13: 9780787901615
Casa editrice: Jossey-Bass Inc Pub, 1995

Sinossi

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation on the fly where a more structured process is not possible or called for.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sull?autore

KARL A. SLAIKEU is president of Chorda Conflict Management, Inc., an Austin, Texas based consulting and training company specializing in conflict management systems and training. His previous books include Crisis Intervention: A Handbook for Practice and Research (1990, 2nd ed.) and Up from the Ashes: How to Survive and Grow Through Personal Crisis (1987).

Dalla quarta di copertina

This how-to-approach to mediation is a valuable tool for the growing group of lay and professional mediators for resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom adjunct programs. It identifies key interpersonal and communication skills, presents a five-step mediation process, an coaches the reader through each phase. The authors also address mediation "on the fly" for situations when a more structured process is not possible or called for. It is a valuable guide for attorneys, teachers, social service workers, HR professionals and corporate managers.

Dal risvolto di copertina interno

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation "on the fly" where a more structured process is not possible or called for.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Jossey-Bass Inc Pub
Data di pubblicazione
1995
Lingua
Inglese
ISBN 10 
078790161X
ISBN 13 
9780787901615
Rilegatura
Copertina rigida
Numero di pagine
301
Contatto del produttore
non disponibile
Persona responsabile
non disponibile