Become more versatile, competent, and resourceful with these practical suggestions!Becoming a first-class reference librarian demands proficiency in a wide range of skills. Doing the Work of Reference offers sound advice for the full spectrum of your responsibilities. Though many aspects of a reference librarian's work are changing with astonishing speed, the classic principles in this volume will never go out of date. This comprehensive volume begins with hints for orienting yourself to a new job and concludes with ideas for serving the profession. On the way, Doing the Work of Reference covers such diverse topics as working with student assistants, offering reference services to remote users, and keeping up your professional development. In addition, you will find strategies for dealing with technological change--not high-tech information that will become obsolete before the ink is dry, but ways of approaching the process of change that will work today, next week, and ten years from now.Doing the Work of Reference will help you increase your competence in:
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Linda S Katz
THE TOWNSENDS
Fort Lauderdale, Florida
Renie Townsend believed in signs-not the road variety,but those that seemed to rise unbidden from some placewithin the hidden order of things. And on June 8, all thesigns seemed to be pointing to the same thing, that sheshould stay home and let her husband and daughter headout together on their camping trip to the Everglades.
Ordinarily, this wouldn't be a difficult choice. Renie hatedcamping. The bugs, the hard ground, the sleeping bags thatstank of mothballs, the flimsy tent, the absence of lights andair-conditioning and a decent bathroom: it spelled disasterin her book. Youth hostels were fine when you were eighteen,but she was forty-four and liked her creature comforts, Itseemed, though, that for the last six months, she and Andyand Katie had been running in opposite directions frommorning till night. Now that school was finally out, Andyhad gotten some time off from the ER and they had a chanceto spend a long weekend together.
She had been hoping for a resort somewhere and, if notthat, then at least a motel on the beach up the coast. ButKatie had informed her in that blithe, offhanded way endemicto young teens that she and her dad were going camping inthe Everglades. And they hadn't asked her if she wanted tocome. That was what had prompted her to say she was going,too.
You'll hate it, Mom, Katie had said. Bugs, humidity,snakes, the hard ground ...
I'm going.
As it turned out, the camping trip wasn't just a criticalturning point in their lives. It was the worst decision theyever made.
2
The first sign happened shortly after eight that morning.
Andy was outside, loading the Jeep, and Renie was standingin front of the fridge, wondering what else she couldjam in the cooler. Did she have time to run up to Publix tobuy a new, larger cooler? Would there be room in the canoefor three people, two coolers, and all their camping gear?Probably not. But Christ, she had to have cold water, lotsof it. Never mind that the ice would be melted by tomorrowmorning. As long as it lasted, cold water would go a longway toward mitigating other physical discomforts.
She flipped open the lid on the cooler, wondering howthe hell they were going to lug this thing through the Everglades.But the couldn't remove anything. Tonight theywould have the cold chicken she'd baked and the potatosalad she'd made and a can of baked beans. Camping food,for sure. She had grapefruits and cereal with milk and freshstrawberries for herself and Andy for breakfast and the usualcoffee yogurt for Katie. She had bread for tuna fish sandwiches tomorrow for lunch. That left canned shit for dinnertomorrow night because by then the ice would be melted.No point in packing anything for tomorrow night, shethought, and removed the hot dogs and veggie burgers.
I'm going to be an insane woman by Sunday morning.
No, no, no. It would be fine. She would do okay on thislittle jaunt into the wilderness. She would slather herself ininsect repellent and turn on the little reading light that clippedright on to the book, and make sure that she was having agood time.
And that was when Katie started screaming.
Until just then, Renie never had understood the phrasebloodcurdling scream. But that's what this was, a sound soprimal that she felt it in her cells, her blood, at the very coreof her being. As she slammed open the French doors to theback porch, she had visions of Katie lying on the groundnext to her trampoline, her spine broken, her body paralyzedfrom the neck down. She had visions of Katie lying at thebottom of the swimming pool, her hair drifting like paleseaweed around her.
She exploded through the porch door and the humiditystruck her instantly, air of a texture like cotton. The screamingcollapsed into shrieks.
In the morning light, the pool looked tranquil, inviting,not even a tipple on the surface. She knew even before shecould see the bottom that Katie hadn't fallen in. The surfacewas too still, too perfect. She rounded the corner of thehouse, where the trampoline was, and spotted her daughter.Katie wasn't on the ground. She was standing at the fence,her back to Renie. Not dead, not injured, she's okay ...
So why the hell was she screaming like that?
"My Gods Katie, what's going on?"
Katie's head whipped around, horror frozen in her eyes,one hand stabbing at something Renie couldn't see, the otherplastered against her mouth. She was trying to stifle hercries and they sounded like great, heaving hiccups.
Renie stopped beside her, struggling to catch her breath,to stem the assault of adrenaline that now raced through herbody. She followed her daughter's fingers to the grass, wherea tiny bird lay on its back, chest moving up and down sofast that Renie knew it was dying. She knew it before shesaw the foam caked at its beak, knew it before she slid herhands up under it and felt its heartbeat faltering.
"It's ... it's dying, oh God, Mom, it's dying," Katiewailed. "Do something. It's in pain."
Give her something to do, get her out of here. "A shoebox, get me a shoe box from my closet and an old towel,a soft towel. Quick, go, go ..."
Katie took off and Renie, with the bird now lying in hercupped hands, rocked back onto her heels. She raised herhands to the light, so she could see the bird better. It wassuch a little thing, a baby mockingbird, and it probably hadfallen out of its nest somewhere at the top of the tall ficustree to her left. Or perhaps the mother had pushed it out ofthe nest because it was sick. She knew from experience thatwild birds rarely survived such injuries.
Over the years, she and Katie had rescued injured doves,ducks, crows, and all but the ducks had died. Baby birdsoften took a long time to die, hours of excruciating writhingand wheezing while their organs shut down. She didn't wantto bring this little mockingbird along in their canoe, on theircamping trip, not in a shoe box or any other kind of container.It was already suffering more than she could bear. So shedid for the bird what she had done for her father. She movedher hand in small, tight circles over its little head, openingthe energy center, making it easier for its spirit to depart.Then she pressed her thumb and index fingers over the slitsthat served as its nostrils and, with her other hand, gentlyclosed its little beak.
It was over in seconds, the suffering done, the life gone.
She started to cry, she couldn't help it. She cried andclosed her hand over the little bird and waited for her daughterto return with the shoe box.
3
She and Katie buried the little bird in the backyard, in amongthe marigolds, the violet Mexican heather, the flaming vines.Other pets they had lost over the years were also buriedhere, the Townsend pet cemetery.
Katie patted the dirt with her hands and made a cross outof twigs. "At least it died fast," she said. "I ... I justcouldn't stand seeing it suffer like that."
"When we get back from this camping trip, we'll buy anew plant for the grave."
"Something blue."
"Perfect."
"Did you talk to Dad yet about getting a dog?"
"I'm planning to do it on this camping trip."
Pets were a touchy subject. During her and Andy's sixteenyears together, they'd had all sorts of animals, from hamsters,guinea pigs, and mice to cats and birds. But each adoptionwas preceded by ranting and raving from Andy, who invariablylisted all the rational reasons why they shouldn't havethis pet or that pet. He eventually came around, but Reniehad learned that half the battle was timing. Andy seemedto believe that someone had to object, to present an opposingviewpoint, so once he'd done it, then it was okay to jointhe tribe. She figured this trip would be the perfect opportunity.Right now, they were without animal companions andas Katie entered her teen years, pets might mitigate someof the problems she and Andy were anticipating. That wouldbe her argument, anyway.
"C'mon, we'd better get our stuff. Your dad's probablywondering where that cooler is going to fit in the Jeep."
The screen door slammed open then and Andy called,"Hey, Renie, where's this cooler supposed to fit?"
Renie and Katie glanced at each other and laughed asthey stood up. "It can go under my feet, Dad."
"What's so funny?" he asked, eyeing them both suspiciouslyas they strode toward him.
"Mom was just saying that you were probably wonderingwhere the cooler would fit."
He smiled at that, a quick smile that lit up his blue eyesand reminded her of all the reasons she loved him. At nearlysix and a half feet tall, Andy was more than half a foot tallerthan Renie. Like many very tall people, he had a slight stoopto his shoulders, a dead giveaway that he'd gone throughhis early school years feeling self-conscious about his height.He was the tallest doctor on the hospital staff, the tallestperson among their friends. Katie apparently had inheritedthe tall gene, as they referred to it, because she was alreadyfive feet six inches. But she enjoyed her height, enjoyed theedge she thought it gave her, and never hunkered over tomake herself less noticeable.
"So what was going on over there by the pet cemetery?"Andy asked once they were in the kitchen.
Katie told him about the baby bird. Andy slung one ofhis long arms around his daughter's shoulders and planteda kiss in the middle of her forehead. "If you really decideto become a vet, kiddo, you're going to have to develop athicker skin."
"Maybe I'll just be an animal documentary filmmaker.Jeez, I'll be right back. I forgot my video camera."
"And her I Ching for Kids," Renie murmured.
"So what's the Ching say about this trip?"
Renie shrugged. "Beats me." She rarely had any ideawhat the I Ching hexagrams meant. Hell, she couldn't eveninterpret the simplified Ching for kids. Her mind simplycouldn't wrap itself around archaic Chinese thought.Besides, she didn't have to use the Ching to know she wouldbe happier staying home.
"My God," Andy groaned as he picked up the cooler."This feels like it has bricks in it."
"I even took out some stuff."
"We won't need all this, Ren."
"Ha. You'll see. I'm going to bring the little cooler, too.Just for more bottled water," she added quickly.
Andy just shook his head, as if to say she was a hopelesscase, and headed for the garage door, struggling with thecooler.
When they finally hit the road, Andy handed Renie hispocket notepad and asked her to jot down the time andmileage. Mr. Organized, she thought with a touch of envy.
"It's a good idea if we keep track of all our stuff, justso we don't forget anything at the campsite," Andy said.
"I'll call out the stuff, you make the list, Mom."
This routine happened at the beginning of every vacation.Andy simply had to take inventory. Renie didn't know ifthe roots of this habit lay in medical school or in Andy'schildhood, but either way, it drove her crazy at times. Shewas the most dis-organized person she knew. Leave heralone in a tidy room for about five minutes and when shewalked out, there would be clutter everywhere. Her desk atwork was constantly strewn with folders and papers andnotes to herself. Yet, she usually was able to find what sheneeded when she needed it, and in her seventeen years inreal estate, had never blown a deal because she had lost afile or papers.
Renie suddenly couldn't remember if she'd packed hertoothbrush and toothpaste. There was nothing worse thangoing through a day with your teeth feeling as if they hadmoss growing on them. As soon as the list was done, Reniehanded Andy his notebook and searched her purse, then herbackpack for the toothbrush. Not there. She asked Katie tolook through her bag, but she didn't find a toothbrush, either.
"We have to stop somewhere so I can buy a toothbrushand toothpaste, Andy."
Andy glanced at the clock on the dashboard and shookhis head. "No time. We left an hour late, it's a two-hourdrive to the park, and it'll take us another three hours ofpaddling to get to the campsite, depending on the wind. Youcan use mine."
"Gross, Dad."
"I don't want to use yours. I want my own."
"Okay, okay. As soon as we see someplace, I'll stop."
Yeah? Which exit? They were already speeding west andthe farther west they went, the less of everything there was.Out here, she would be lucky if anyone even knew whatthe hell a toothbrush was. And what was the deal with thethree hours of paddling once they put the canoe in the water?That meant Andy had some specific spot in mind, probablya place where he and Katie had gone on one of their frequentcamping trips together, some hidden nook no one else knewabout.
Thirty minutes later, they pulled into a place called LastStop Quik Stop with a single rusted pump. Potholes riddledthe parking lot and the window of the store looked to becovered with several years' worth of grime and dirt.
"This place doesn't inspire my confidence in the humanrace," Renie muttered as she and Katie got out.
Katie wrinkled up her nose. "I'm not using the rest roomhere."
Inside, an old geezer with an unshaven jaw sat behindthe counter, paging through a tabloid. "Mornin'," he said."Help you ladies wit' something?"
"Do you carry toothbrushes?" Renie asked.
"Ayuh, sure, over there." He gestured off to the right.
A scrawny cat came out from behind the counter andrubbed up against Katie's legs. "What's your cat's name?"
"Stray."
"What?"
"Stray. She lives out yonder, in the fields. Comes in hereto cool down."
Shit, Renie thought, and wandered over to the right sideof the store to look for a toothbrush. First the bird, now this.The universe seemed to be trying to tell her something.
She looked through rows of motor oil mixed with cannedgoods, camping supplies, and paper products. Then, on thevery bottom shelf, she found the toiletry supplies: a box oftampons, two tubes of toothpaste, and a toothbrush in acontainer so dusty that she figured it had been in this samespot for as long as the Last Stop had existed. But it wasbetter than brushing her teeth with her finger. She grabbedthe toothbrush and a tube of toothpaste and hurried to thecounter, where Katie and the scrawny cat already hadbonded.
"Girl's a nat'ral with animals," the geezer remarked.
"Yes, she is. I'll take these."
"That's eight-fifty."
"For this?"
"Yes, ma'am."
Continues...
Excerpted from OUT OF SIGHTby T. J. MacGregor Copyright © 2002 by T. J. MacGregor
Excerpted by permission. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
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