This full report on the Government Performance and Federal Performance Projects conducted by Syracuse and George Washington universities (1996-2002) focuses on a holistic "performance equation" for federal, state, and local governments. A management questionnaire and interviews identified components that comprise managerial capacity and when management matters most. Appendices list project staff (former Oregon Senator, Mark Hatfield, chaired the advisory board), the project assessment criteria, and the entities assessed. Annotation (c) Book News, Inc., Portland, OR (booknews.com)
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"The authors of this volume argue that one quality above all is crucial to the overall performance of government: effective management." -- International Review of Administrative Sciences
Contents:
1. Management, Capacity, and Performance
2. Dissecting Management
3. Assessing Management
4. Research Methodology
5. State and Local Findings
6. Federal Results
7. The Big Lessons
8. Next Steps
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