Invaluable to professionals involved in social or community initiatives, this volume takes readers clearly through the process of setting up and administrating any kind of welfare initiative in a way that makes evaluations of efficiency and effectiveness as easy as possible. It includes an extended case study to illustrate the methods the authors propound.
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Peter M. Kettner is Professor Emeritus at the Arizona State University School of Social Work. He is the author of six books, 50 articles, monographs, and book chapters on the topics of purchase-of-service contracting, privatization, macro practice in social work, human services planning, and social work administration. Over his 30 year career in academia he served as a consultant to five different state human service agencies and dozens of local nonprofit agencies on their purchase of service contracting practices and in the design and implementation of effectiveness-based planning systems. In retirement he has continued his writing and consultation with local government and nonprofit agencies.
PART ONE: ASSESSING CURRENT PRACTICES
Contemporary Issues in Social Service Program Planning and Administration
PART TWO: PROBLEM ANALYSIS/NEEDS ASSESSMENT
Understanding Social Problems
Needs Assessment
Theoretical Considerations
PART THREE: PLANNING, DESIGNING, AND TRACKING THE INTERVENTION
Needs Assessment
Approaches to Measurement
Selecting the Appropriate Intervention Strategy
Setting Goals and Objectives
Designing Effective Programs
Building a Management Information System
PART FOUR: CALCULATING THE COSTS AND VALUE OF THE INTERVENTION
Line Item, Functional, and Program Budgeting Systems
Budgeting for Planning, Management, and Control
Evaluation
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