Crisis Communications: A Casebook Approach - Brossura

Fearn-Banks, Kathleen

 
9780805857733: Crisis Communications: A Casebook Approach
Brossura
ISBN 10: 0805857737 ISBN 13: 9780805857733
Casa editrice: Routledge, 2007

Sinossi

Crisis Communications presents case studies of organizational and individual problems that may become crises, and the communication responses to these situations. Helping professionals prepare for crises and develop communications plans, the third edition of this essential reference explores critical issues concerning how organizations, companies, and individuals communicate with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement.

Cases added to this edition include Hurricane Katrina and New Orleans, AIDS in Africa, and the Columbine High School shooting tragedy. Additional features of the text are:

  • a discussion of rapidly changing communications technology as it relates to battling crises and causing crises;
  • a section on communicating with the masses, particularly via Web sites and blogs;
  • a chapter addressing theories relevant to crisis communications
  • updated versions of cases analyzed in previous editions.

An accessible, practical, and extremely popular casebook, this text is a 'must read' for students in crisis communication and management, public relations and business/management. It is also an invaluable resource for professionals and business managers in handling crises.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Contenuti

Contents: Preface. Crisis Communications: Then and Now. Managing the Crisis. Crisis Communications Theory. “Textbook”Crisis Communications Cases. Rumors and Cybercrises. Natural Disasters. Cultures: Foreign and Domestic. Death and Injury. Consumer-Caused Crises. The Crisis Communications Plan. Appendices: Generic Crisis Communications Plan. Crisis Communications Plan for a Nonprofit Organization: Big Brothers/Big Sisters of America. Crisis Communications Plan for a Small Business.

Product Description

Book by FearnBanks Kathleen

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Routledge
Data di pubblicazione
2007
Lingua
Inglese
ISBN 10 
0805857737
ISBN 13 
9780805857733
Rilegatura
Copertina flessibile
Numero edizione
3
Numero di pagine
408
Contatto del produttore
non disponibile
Persona responsabile
Yeepin GmbH
492000000000
sunshine12232@outlook.com

Alleestr.11
Kaiserslautern
Rheinland-Pfalz
67655
Germania

Altre edizioni note dello stesso titolo

9780805857726: Crisis Communications: A Casebook Approach

Edizione in evidenza

ISBN 10:  0805857729 ISBN 13:  9780805857726
Casa editrice: Routledge, 2007
Rilegato