Customer Service in Libraries: Best Practices (Best Practices in Library Services) - Brossura

 
9780810887480: Customer Service in Libraries: Best Practices (Best Practices in Library Services)
Brossura
ISBN 10: 0810887487 ISBN 13: 9780810887480
Casa editrice: Scarecrow Press, 2013

Sinossi

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Informazioni sugli autori

Charles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries.

Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

Editore
Scarecrow Press
Data di pubblicazione
2013
Lingua
Inglese
ISBN 10 
0810887487
ISBN 13 
9780810887480
Rilegatura
Copertina flessibile
Numero edizione
1
Numero di pagine
120
Redattore
Harmon Charles
Contatto del produttore
non disponibile
Persona responsabile
gpsr@libri.de
gpsr@libri.de

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