The Complete Guide to Conflict Resolution in the Workplace - Rilegato

Masters

Rilegato

ISBN 10: 0814406297 ISBN 13: 9780814406298

Casa editrice: Amacom, 2002

Riassunto

In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.

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Informazioni sull'autore

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

Dettagli dell'edizione

• Editore: Amacom
• Data di pubblicazione: 2002
• Lingua: Inglese
• ISBN 10: 0814406297
• ISBN 13: 9780814406298
• Rilegatura: Copertina rigida
• Numero di pagine: 368
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile