The Art of Connecting: How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone - Rilegato

Raines, Claire; Ewing, Lara

Rilegato

ISBN 10: 0814408729 ISBN 13: 9780814408728

Casa editrice: Amacom, 2006

Riassunto

"In an increasingly diverse workplace, it’s more important and challenging than ever to communicate well. We must build bridges that cross our differences to connect our similarities. The Art of Connecting reveals five core principles and presents corresponding, specific strategies for overcoming communications barriers and connecting effectively with anyone, regardless of professional, generational, ethnic, cultural, or other differences.

The authors also explain how the most skillful connectors are able to shift perspectives -- to see a situation from three points of view: “me,” “you,” and “them.” All of the principles and strategies are brought to life through absorbing examples and scenarios, plus engaging descriptions of “masters of connection” -- like famed National Public Radio interviewer Terry Gross -- doing what they do.

There is always a bridge. The Art of Connecting shows how to find it -- every time."

Su questo libro

L'autore

Claire Raines is a leading expert on generations in the workplace and the author or co-author of five previous books on the topic.

Lara Ewing is a specialist in leadership development and major change projects. She has worked with such clients as Diners Club, Sun Microsystems, Baptist Hospital Systems, and American Express Bank.

Contenuti

"Acknowledgments

Introduction

Chapter 1. Masters of Connection

Terry Gross

Richard and Michele Steckel

Héctor Orcí

The Titanium Rule

The Core Principles

Chapter 1 at a Glance

Chapter 2. The Core Principles

There’s Always a Bridge

Curiosity Is Key

What You Assume Is What You Get

Each Individual Is a Culture

No Strings Attached

Chapter 2 at a Glance

Chapter 3: Pathways to Connection

Clarify Your Intention

Notice Your Own Reactions

Search for Similarities

Use Cues

Experiment and Adjust

Putting It All Together: Lindsay Speaks to the NRA

Chapter 3 at a Glance

Chapter 4: Points of View

Me: First-Person Perspective

You: Second-Person Perspective

Them: Third-Person Perspective

Putting It All Together: A Profile of Nikki Moss

Chapter 4 at a Glance

Chapter 5: Working with Differences in Groups

Opening Your Presentation

Reading Cues in Groups

Helping Diverse Groups Connect

Bridging Disagreement in a Group

Putting It All Together: A Conversation with Jonathan Fox

Chapter 5 at a Glance

Chapter 6: Twenty Questions

Chapter 7: Crossing the Bridge: Three Case Studies

Lynn and the Line Managers

Joe and the New Kid

Michele and the Data Wonks

Chapter 8: Learning Activities

Activity 1. Spectrum of Perspectives

Activity 2. Primary and Secondary Aspects of Diversity

Activity 3. Points of View

Activity 4. Case Study: Converging Networks

Activity 5. Clarify Your Intention

Activity 6. The Titanium Rule

Activity 7. Preclass Interview

Assessment

Related Reading

Index

About the Authors"

Dettagli dell?edizione

• Editore: Amacom
• Data di pubblicazione: 2006
• ISBN 10: 0814408729
• ISBN 13: 9780814408728
• Rilegatura: Copertina rigida
• Lingua: Inglese
• Numero di pagine: 240