How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work - Brossura

Gallagher, Richard S.

Brossura

ISBN 10: 0814410154 ISBN 13: 9780814410158

Casa editrice: Amacom, 2009

Riassunto

No one likes to be criticized. But when feedback is necessary whether it’s with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact.

Drawing from the latest thinking in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages. From telling a frequently late employee that we understand what happened (even as we negotiate for the problem to stop), to asking a rude co-worker what’s bothering them (and by doing so, discovering the root of the problem), the book gives readers powerful insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.

Su questo libro

Informazioni sull?autore

Richard S. Gallagher is a former customer service executive who is now a popular corporate trainer and public speaker specializing in the mechanics of customer interaction. He is the author of several books including Great Customer Connections (978-0-8144-7308-5) and What to Say to a Porcupine (978-0-8144-1055-4).

Dalla quarta di copertina

Sometimes it’s hard to keep our communication with coworkers positive. Whether it’s with a boss, someone we manage, or a peer, bringing up and resolving awkward and challeng­ing situations is never easy—and it’s potentially explosive! But interactions that might otherwise become verbal tugs-of-war can easily be transformed from stressful moments of criticism to collaborative, problem-solving exchanges…just by using the right technique.

How to Tell Anyone Anything gives you a unique method for delivering constructive, positive messages that will create real changes in behavior and performance. Drawing from the latest in psychology on how best to connect with others, this book shows you step by step how to get your message across successfully while keeping feelings and relationships intact. Complete with helpful examples, How to Tell Anyone Anything reveals the painless new approach to communication we can all use to make our most challenging conversations both productive and stress-free.

Advance Praise for How to Tell Anyone Anything

“Gallagher’s remarkable, easy-to-use approach will teach you how to handle your most difficult workplace conversations, and even help turn some of your most challenging employees into valuable contributors. This book’s sound psychological concepts—and Rich’s gentle humor—will change the way you talk to people!”

— Jennifer J. Halpern, Ph.D., LMSW, CEO of The Decision Specialist;

and coauthor of Debating Rationality

“A wide chasm separates those who avoid difficult conversations and those who can effectively handle them. Rich Gallagher draws on years of experience and research to give a simple, highly readable yet effective set of steps to help you get from ‘here’ to ‘there.’”

— Phil Verghis, President, The Verghis Group, Inc.;

and author of The Ultimate Customer Support Executive

“Richard Gallagher nails it! How to Tell Anyone Anything is loaded with simple, systematic tools that will empower you to…well, ‘tell anyone anything!’ Transform your communication skills with this easy, powerful read.”

— Patty Kreamer, CPO®, Founder, www.ByeByeClutter.com;

and author of …But I Might Need It Someday!

Richard S. Gallagher is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections and What to Say to a Porcupine. He lives in Ithaca, New York.

Dettagli dell'edizione

• Editore: Amacom
• Data di pubblicazione: 2009
• Lingua: Inglese
• ISBN 10: 0814410154
• ISBN 13: 9780814410158
• Rilegatura: Copertina flessibile
• Numero di pagine: 236
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile