Winning Behavior: What the Smartest, Most Successful Companies Do Differently - Brossura

Bacon, Terry; Pugh, David

Brossura

ISBN 10: 0814413676 ISBN 13: 9780814413678

Casa editrice: AMACOM, 2003

Riassunto

Behavioral Differentiation is emerging as the "final frontier" in competitive strategy, and this book shows how leading companies use it to exceed expectations and outperform competitors.

In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint:

• service, 
• product development, 
• marketing, 
• branding, 
• bids and proposals, 
• presentations, 
• negotiations, 
• and more. 

Winning Behavior offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick & Struggles). In today’s ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. This eye-opening book reveals the secrets the best companies use -- and any business can use -- to stay at the pinnacle of success in their industry.

Su questo libro

Informazioni sull?autore

Terry R. Bacon (Durango, CO) is the author of Selling to Major Accounts (0-8144-0462-6) and dozens of other books and publications, and the cofounder and president of Lore International Institute. David G. Pugh (Durango, CO) is cofounder and executive vice president of Lore and a recognized authority on marketing, sales, and proposal training.

Dettagli dell'edizione

• Editore: AMACOM
• Data di pubblicazione: 2003
• Lingua: Inglese
• ISBN 10: 0814413676
• ISBN 13: 9780814413678
• Rilegatura: Copertina flessibile
• Numero di pagine: 368
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile