The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service - Brossura

DOANE, Darryl S.; SLOAT, Rose D.

Brossura

ISBN 10: 0814433359 ISBN 13: 9780814433355

Casa editrice: AMACOM, 2005

Riassunto

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

Su questo libro

Informazioni sull?autore

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

Dettagli dell'edizione

• Editore: AMACOM
• Data di pubblicazione: 2005
• Lingua: Inglese
• ISBN 10: 0814433359
• ISBN 13: 9780814433355
• Rilegatura: Copertina flessibile
• Numero di pagine: 304
• Contatto del produttore: Amacom; https://www.harpercollins.co.jp/; ; Via Energy Park, 20; Vimercate; MI; 20871; Italia