Articoli correlati a Customer Service Training 101: Quick and Easy Techniques...

Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Brossura

Evenson, Renee

 
9780814472903: Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Brossura
ISBN 10: 0814472907 ISBN 13: 9780814472903
Casa editrice: Amacom, 2005

Sinossi

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101.

This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role.

Addresses important customer service areas including:

  • making a good first impression projecting a positive attitude
  • developing trust, establishing rapport, and making customers feel valued
  • confidently handling “difficult” customers and situations
  • interacting effectively face-to-face, and via telephone and e-mail

    • Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

    Informazioni sull'autore

    Renee Evenson has worked in the customer service management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.

    Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

    Editore
    Amacom
    Data di pubblicazione
    2005
    Lingua
    Inglese
    ISBN 10 
    0814472907
    ISBN 13 
    9780814472903
    Rilegatura
    Copertina flessibile
    Numero di pagine
    224
    Contatto del produttore
    non disponibile
    Persona responsabile
    non disponibile