"""Tell me about a time...."" The words evoke a child's fairy-tale innocence. Yet when used by an interviewer, they can help to determine the suitability of a job candidate by eliciting real-world examples of behaviors and experience that can save you and your organization from making a bad hiring decision.
High-Impact Interview Questions shows you how to use competency-based behavioral interviewing methods that will uncover truly relevant and useful information. By having applicants describe specific situations from their own experience during previous jobs (rather than asking them hypothetical questions about ""what would you do if...""), you'll be able to identify specific strengths and weaknesses that will tell you if you've found the right person for the job. But developing such behavior-based questions can be time-consuming and difficult.
High-Impact Interview Questions saves you both time and effort. The book contains 701 questions you'll be able to use or adapt for your own needs, matched to 62 in-demand skills such as customer focus, motivation, initiative, adaptability, teamwork, and more. It allows you to move immediately to the particular skills you want to measure, and quickly find just the right tough but necessary questions to ask during an interview.
Asking behavior-based questions is by far the best way to discover crucial details about job candidates. High-Impact Interview Questions gives you the tools and guidance you need to gather this important information before you hire."
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Victoria A. Hoevemeyer is Manager, Organizational Effectiveness, with APAC Customer Services, Inc. She has more than 20 years’ experience as a specialist in organizational development, leadership development, and management development. She has helped many organizations make the conversion from traditional to behavior-based interviewing. She lives in Palatine, Illinois.
"Part I: Hiring
1. Common Questions about the Hiring Process
2. Recruitment Tools
3. Online Recruitment
4. Interviewing
5. Making the Final Selection
Part II: Firing
6. Common Questions about the Performance Management and Termination Process
7. Progressive Discipline
8. Terminations for Cause and Summary Offenses
9. Reductions in Force and Layoffs
Appendixes
Glossary
Resources
NOTE: The book includes 111 questions and answers."
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