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Informazioni sull'autore
Dr Gail Forey is Associate Professor at the Hong Kong Polytechnic University, Hong Kong
Dr Jane Lockwood is the Head of the Language Centre at the Hong Kong Institute of Education, Hong Kong
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Globalization, Communication and the Workplace: Talking Across the World
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Globalization, Communication and the Workplace (Hardcover)
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Hardcover. Condizione: new. Hardcover. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Codice articolo 9780826446077
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Globalization, Communication and the Workplace (Hardcover)
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Hardcover. Condizione: new. Hardcover. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780826446077
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Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in . Codice articolo 595080771
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Globalization, Communication and the Workplace | Talking Across the World
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Buch. Condizione: Neu. Globalization, Communication and the Workplace | Talking Across the World | Gail Forey (u. a.) | Buch | Gebunden | Englisch | 2010 | Continnuum-3PL | EAN 9780826446077 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Codice articolo 132425664
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Buch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. Codice articolo 9780826446077
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