Emanating from an ALA conference on gaps in reference research, this guide assists librarians in conducting assessment studies, and justifying funding, for library service improvement. Chapters span planning the evaluation; selecting appropriate methods; collecting, analyzing, and communicating study data and results; and an annotated bibliography with examples of model studies. Whitlatch is a reference librarian at San Jose State U. Library. Includes contributions by 16 other librarians. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Book by Whitlatch Jo Bell
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