Getting Started in Service Design: A How-to-Do-It Manual for Librarians - Brossura

Marquez, Joe J.; Downey, Annie

Brossura

ISBN 10: 0838915647 ISBN 13: 9780838915646

Casa editrice: Neal Schuman Pub, 2017

Riassunto

Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. Escorting readers through all the fundamentals, this how-to-do-it manual introduces the service design concept, what it is used for, and how it can benefit every institution; includes a checklist for determining if service design is the best approach; describes the four necessary phases for any service design project, with key exercises for thinking in service design terms to craft a thick description of the library s users and behavior; explains the importance of making assessment part of the fabric of the library, and offers tools following through; reviews real-life examples of implemented service design, spotlighting how students and researchers use library services; provides templates for documenting service design; and offers advice for moving forward and managing change.This book is the perfect primer for those new to the methodology as well as a useful reference to consult throughout a service design project.

Dettagli dell'edizione

• Editore: Neal Schuman Pub
• Data di pubblicazione: 2017
• Lingua: Inglese
• ISBN 10: 0838915647
• ISBN 13: 9780838915646
• Rilegatura: Copertina flessibile
• Numero di pagine: 107
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile