Sinossi
Never before have so many critical issues emerged in the boardroom. Never before have top management had to design and implement so many complex projects - such as the millennium bug, merger and integration - within such a short time frame. Maximising Performance in Insurance Operations gives you the tools you need to respond in practical and effective ways to these new challenges. The book describes the factors that must be managed and provides guidance on the best way to structure a practical approach to solving problems. The authors examine the issues that cause change and the critical management tools required to deliver positive results. They discuss how to ensure that the results can be sustained into the future. Managers at all levels must adapt to new demands that require superb project management skills and excellent day to day general management qualities. Maximising Performance in Insurance Operations provides a hands-on guide to delivering operational excellence when faced with complex challenges. Features
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Informazioni sull?autore
Louis Jordan is lead partner of KPMC Consulting's performance improvement practice in London.
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