As a manager of the ’90s, you know that IT departments like your own must continue to meet increasingly sophisticated end-user needs despite highly limited resources. Learn when it’s best to farm out work to consultants, when to reserve internal resources for other tasks, and how best to use your in-house staff. Coverage unlike any other in the marketplace. Written by 41 experts – all practitioners in the networking and IS management fields – this guidebook provides unique depth and scope. In this Third Edition, you’ll find all new material that clearly outlines today’s hottest issues. Prepares you to quickly respond to management requirements Are you aware of the latest on strategic planning, systems planning, and points-of-failure planning? Have you linked your IT architecture and business plans? Have you updated senior management as to how IT can help achieve corporate goals? Do you have a corporate technology plan? Turn to the Handbook for all this and more. Now you can get up to speed on the latest in client/server, on how to give your end users faster and greater access to corporate data at a lower cost, and on how to quantify the amount of network support that this improvement will require? The Handbook was written with you in mind. The perfect resource for today’s successful communications systems manager. This comprehensive, highly authoritative reference is designed to help you select, maintain, and manage your communications systems. It provides all the tools you need to evaluate, formulate, and implement effective communications network strategies to keep pace with today’s rapidly changing technology. You get illustrations, tables, and diagrams to clearly outline and guide you the entire way. Be aware of the latest technologies and their impact on you. Keep costs down by aiding your thinking through all the systems and network elements from concept through implementation and day-to-day operation. Stay competitive with explanations of industry trends and their effect on your job and your business.
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Section 1: Planning for Communications Systems
Information Technology Trends and Business Issues, Louis Fried
The Economics of a Strategy for Applying Information Technology, A. Perry Schwartz
Security in Value-Added Networks, Steven J. Ross
Improving Communication Between End Users and System Developers, Jack T. Marchewka
Network Disaster Recovery Planning, Nathan J. Muller
Section 2: Business Management Issues
Business Trends on the Internet, Harvey Golomb
Strategies for Developing and Testing Business Continuity Plans, Kenneth Smith
Corporate Lessons for the Communications Systems Manager, Robert E. Umbaugh
Hiring and Retaining Valued Employees, Donald D. DeCamp
Cost Allocation for Communications Networks, Keith A. Jones
Managing Morale When Downsizing, Donald R. Fowler
Section 3: Networking Technology
Inverse Multiplexing: Technical Foundations and Applications, Steven E. Turner
The Benefits of Implementing Frame Relay, Edward Bursk
Global Frame Relay, Andres Llana, Jr.
Traffic Control Functions in ATM Networks, Byung G. Kim
A Guide to Conferencing Technologies, Nathan J. Muller
Choosing a Remote Access Strategy, Scott McLeod, Mark Monday and Bill Heerman
Considerations for Implementing Corporate Intranets, Nathan Muller
Section 4: Interoperability and Standards Issues
Worldwide Activities in Standards Conformance Testing, Keith G. Knightson
Open Network Addressing, Howard Berkowitz
The HSSI Standard for High-Speed Networking, Nathan J. Muller
RMON: The SNMP Remote Monitoring Standard, Nathan J. Muller
Section 5: Communications Services
An Overview of Switched Digital Services, Steven E. Turner
High-Speed Services for LAN Interconnection, Nathan J. Muller
A Management Briefing on Virtual Private Networks, Nathan J. Muller
A Guide to Network Access and Pricing Options, Nathan J. Muller
Auditing Telecommunications Costs for Data and Video Communications, William A. Yarberry, Jr.
The Telecommunications Deregulation Act, Keith G. Knightson
Section 6: The Internet and Internetworking
The Essentials of Enterprise Networking, by Keith G. Knightson UPDATED
Data Compression in Routed Internetworks, Sunil Dhar
Accessing and Using the Internet, Gilbert Held
Internet Security Using Firewalls, Vincent Jones
Managing Coexisting SNA and LAN Internetworks, Anura Guruge
SNA Over Frame Relay, Dick Thunen
The New Internet Protocol: IPv6, William Stallings
Section 7: Mobile Communications Systems
Wireless Communications for Voice and Data, Andres Llana, Jr.
The Technical Challenges of Cellular Data Transmission, Steven E. Turner
Developing a Cost-Effective Strategy for Wireless Communications, Sami Jajeh
Mobile User Security, Ralph R. Stahl, Jr.
Managing a Telecommuting Program, Sheila M. Jacobs and Mary Van Sell
Section 8: Implementation and Case Studies
Acquiring Systems for Multivendor Environments, Thomas Fleishman
Evaluating Vendor Support Policies, James A. Papola
WAN Network Integration: A Case Study, Charles Breakfield
Frame Relay in an IBM Environment, Glenn Brown
Network Controls, Frederick Gallegos and Steven Powell
Remote LAN/WAN Connections: A Case Study, Charles Breakfield and Roxanne Burkey
Section 9: Network Operations and Management
Managing Distributed Computing, Richard Ross
An Overview of Network Management Systems, Gilbert Held
An Introduction to LAN Efficiency, William A. Yarberry. Jr.
Protecting Against Hacker Attacks, Ed Norris
Documenting a Communications Recovery Plan, Leo Wrobel
Points-of-Failure Planning, John P. Murray
Section 10: Directions in Communications Systems
Remote Computing: Technologies and Trends, Randall Kennedy
Information Security and New Technology, Louis Fried
Voice Recognition Interfaces for Multimedia Applications, Louis Fried
Securing New Information Technology, Louis Fried
Book by Held Gilbert
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