Sinossi
This edition includes information on the quality costs systems involved with the education, service, banking and software development industries. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sull?autore
Jack Campanella is a member of the Corporate Quality and Reliability staff at Underwriters Laboratories, Inc. With over 40 years experience in the quality field, he has presented and published numerous papers and articles on various quality-related subjects. Campanella has had two books published including the best-selling and authoritative second edition of Principles of Quality Costs (Quality Press, 1990) and has contributed to several others. An ASQ Fellow, Campanella is Chairman of the Advisory Committee for Quality Engineering Journal and is a past Chairman of ASQ's Quality Management Division, Quality Costs Committee, and ASQ's Long Island Section. Campanella is the recipient of the Long Island Section's highest honor, the McGrady-Seifer Award. He is an ASQ Certified Quality Engineer and Certified Quality Auditor as well as a Registered Professional Quality Engineer in California.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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Principles of Quality Costs: Principles, Implementation, and Use
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Principles of Quality Costs: Principles, Implementation, and Use
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Amer Society for Quality, 1999
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