Drawing on extensive experience in healthcare operations improvement, the Wisconsin-based author looks to Toyota's lean production method as a model to help stem the escalating costs of US healthcare. Following an overview of system problems and the failure of other quality improvement approaches, he prescribes a treatment plan that encompasses defining value from the patient's perspective to holding onto gains achieved. Error-free pathology serves as an application example. Annotation ©2005 Book News, Inc., Portland, OR (booknews.com)
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Part I: U.S. Healthcare System Problems and Solutions
Chapter 1: U.S. Healthcare System Problems
Chapter 2: Respect for Employees
Part II: Reduce Healthcare Cost and Improve Quality by Using Toyota Lean Production Methods
Chapter 3: 38 Steps to Improve Cost and Quality in the U.S. Healthcare System
Chapter 4: A Capsule Summary of a Lean Toyota-like Production System for Healthcare
Chapter 5: A Short To-Do List to Nationally Improve U.S. Healthcare Cost and Quality
Appendix A: Automaker Benchmarks
Appendix B: Children's Hospital and Regional Medical Center Emergency Department Patient Flow - Rapid Process Improvement
Appendix C: 5S Catches on at the VA Pittsburgh Health System
Appendix D: Error-Free Pathology: Applying Lean Production Methods to Anatomic Pathology
Notes
Bibliography
Index
Book by Chalice Robert
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