Complex Service Delivery Processes: Strategy to Operations - Brossura

Harvey, Jean

 
9780873898003: Complex Service Delivery Processes: Strategy to Operations
Brossura
ISBN 10: 0873898001 ISBN 13: 9780873898003
Casa editrice: Asq Pr, 2011

Sinossi

This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need.Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success.This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.

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Editore
Asq Pr
Data di pubblicazione
2011
Lingua
Inglese
ISBN 10 
0873898001
ISBN 13 
9780873898003
Rilegatura
Copertina flessibile
Numero edizione
2
Numero di pagine
428
Contatto del produttore
non disponibile
Persona responsabile
non disponibile