Articoli correlati a Complex Service Delivery Processes: Strategy to Operations
Sinossi
This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need.Professionals, semi-professionals, and technical workers laboring in all spheres of human endeavor, from law to medicine, accounting to engineering, social work to architecture, who are involved or are interested in taking part in managing their businesses, small or large, will find this book an invaluable tool in achieving success.This third edition comes with an augmented value proposition: as you read and try to understand and experiment with the material, you are invited at various points to view video clips, lasting between 15 and 25 minutes, that will clarify, complement, illustrate, or go further than what you are reading.
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Informazioni sull?autore
Jean Harvey is a professor of operations management at the University of Quebec in Montreal (ESG-UQAM), where he was awarded the high-performance prize by the alumni associations (2004), and the Quebec Universities innovation prize (2007). In 2009 he won first prize in innovation in a competition involving 50 universities around the world. He also acts as management consultant and intervenes frequently in many countries around the world. He is a lifetime member of the Production and Operations Management Society and Cochairperson of the RBC Chair in financial services management. He holds a PhD in business from Ivey Business School (University of Western Ontario). Harvey previously coauthored La Gestion des Services (The Management of Services), which won a PricewaterhouseCoopers award in 2000.
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Complex Service Delivery Processes, Third Edition
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Complex Service Delivery Processes, Third Edition
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Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.5. Codice articolo G0873899164I3N00
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Complex Service Delivery Processes, Third Edition
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Complex Service Delivery Processes, Third Edition
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