Explains how to refine predictive skills, make decisions, measure risk, understand conflict, and improve human interactions
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Jeffrey L. Cruikshank is a cofounder of Kohn-Cruikshank, Inc., a Boston-based communications consulting firm. He has written or cowritten a number of business-related books, including the bestselling Do Lunch or Be Lunch, and was a coauthor with David Sicilia of The Little Engine That Could.
Preface
Introduction
1. Predictability: The Good, the Bad, and the Ugly
2. Predictability Important? Says Who?
3. Where Prediction and Predictability Live
4. Variety versus Predictability
5. Predictability in the Past
6. How Hard Is Prediction?
7. Acting to Make the Future Happen
8. You, Me, and Agreement
9. The Technology of Agreement
10. Society and Unpredictability
11. Lone Wolves and Team Players
12. The Question
Acknowledgments
Notes
Select Bibliography
Index
About the Authors
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