Articoli correlati a Measuring Customer Satisfaction: Hot Buttons and Other...
Sinossi
To be competitive in today s markets, a company must be sure it knows exactly what it takes to keep customers satisfied and loyal. In Measuring Customer Satisfaction, you ll learn just how to obtain that information. Author Myers takes the reader carefully, completely, and comprehensively through each step in developing an effective customer satisfaction measurement instrument and in analyzing survey results. He begins with a review of the origins of the customer satisfaction movement and concludes with recommendations for specific improvements in today s customer satisfaction measurement programs. This book is both detailed and expansive, providing information that can help any type of organization, from smaller business firms and not-for-profit organizations to huge multinational corporations and government bureaus.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Product Description
1
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Compra usato
Condizioni: come nuovoUsed book that is in almost brand-new...
Visualizza questo articolo
EUR 11,59
EUR 16,87 per la spedizione da U.S.A. a Italia
Destinazione, tempi e costi
Risultati della ricerca per Measuring Customer Satisfaction: Hot Buttons and Other...
Foto dell'editore
Measuring Customer Satisfaction : Hot Buttons and Other Measurement Issues
Editore:
Cengage South-Western, 2000
ISBN 10: 0877572763
ISBN 13: 9780877572763
Antico o usato
Rilegato
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. 1. Used book that is in almost brand-new condition. Codice articolo 9292235-6
Quantità: 1 disponibili
Immagini fornite dal venditore
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues
Editore:
South Western Educ Pub 01.08.1999., 1999
ISBN 10: 0877572763
ISBN 13: 9780877572763
Antico o usato
Rilegato
Da: NEPO UG, Rüsselsheim am Main, Germania
Valutazione del venditore 5 su 5 stelle
Condizione: Gut. 219 Seiten nice book ex Library Sprache: Englisch Gewicht in Gramm: 531 23,6 x 16,4 x 2,1 cm, Gebundene Ausgabe. Codice articolo 342899
Quantità: 1 disponibili
Foto dell'editore
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues
Editore:
American Marketing Association, 1999
ISBN 10: 0877572763
ISBN 13: 9780877572763
Antico o usato
Rilegato
Da: Anybook.com, Lincoln, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pen & pencil markings. In poor condition, suitable as a reading copy. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780877572763. Codice articolo 8677331
Quantità: 1 disponibili
Foto dell'editore
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues
Editore:
South-Western Pub. Company, Cincinnati, Ohio, U.S.A., 1999
ISBN 10: 0877572763
ISBN 13: 9780877572763
Antico o usato
Rilegato
Da: The Yard Sale Store, Narrowsburg, NY, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Good. Clean and fine hardcover book with a former date written neatly on the inside cover page. Milk and with just a bit of shelf wear to the dust jacket. Codice articolo TEXTBKSC4180835
Quantità: 1 disponibili
Immagini fornite dal venditore
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues
Editore:
South-Western Educational Pub, 2000
ISBN 10: 0877572763
ISBN 13: 9780877572763
Antico o usato
Rilegato
Da: Reliant Bookstore, El Dorado, KS, U.S.A.
Valutazione del venditore 4 su 5 stelle
Condizione: very_good. This book is in excellent condition. There may be minimal writing on the inside cover or cover page. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer. Codice articolo RDV.0877572763.VG
Quantità: 1 disponibili