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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business - Brossura
Sinossi
Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990s
In The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:- Finding the "Invisible Truth" about your customer
- Creating new, long-term rules for the Game
- Winning the hearts, minds, and hands of your people
- Making all systems, policies, and procedures customer-friendly
- Keeping score and leading the way
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sull?autore
Karl Albrecht is the pint-size, curly-haired creative visionary behind the quirky and inspirational lifestyle brand Mr. Kate. In 2009, Albrecht founded the company with the goal of inspiring others to discover their own unique sense of style and has since grown the brand to a global audience of millions of dedicated viewers and consumers.
Dalla quarta di copertina
Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990s
In The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:- Finding the "Invisible Truth" about your customer
- Creating new, long-term rules for the Game
- Winning the hearts, minds, and hands of your people
- Making all systems, policies, and procedures customer-friendly
- Keeping score and leading the way
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
Da: Reliant Bookstore, El Dorado, KS, U.S.A.
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Condizione: acceptable. Readable copy. Pages may have considerable notes highlighting. May have varying covers. Fast Shipping - Mailed in plastic mailer! Codice articolo 56JR8Y000288_ns
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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
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The Only Thing That Matters: Bringing The Power Of The Customer Into The Center Of Your Business
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Paperback. Condizione: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Codice articolo mon0001146376
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The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business
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Paperback. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.43. Codice articolo G088730639XI4N00
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The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.43. Codice articolo G088730639XI2N00
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The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business [Paperback] Albrecht, Karl
Da: Lakeside Books, Benton Harbor, MI, U.S.A.
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Condizione: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books! Codice articolo OTF-S-9780887306396
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The Only Thing That Matters (Paperback)
Editore:
HarperCollins Publishers Inc, New York, 1993
ISBN 10: 088730639X
ISBN 13: 9780887306396
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Da: Grand Eagle Retail, Mason, OH, U.S.A.
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Paperback. Condizione: new. Paperback. This guide challenges businesses to incorporate a new commitment to the customer, and change the very core of the business culture. Drawing on his years of experience and observation, Karl Albrecht details a carefully-crafted plan that has made a world of difference at numerous companies, including Marriott, Volkswagen and State Street Bank. He shows companies how to use this plan to stay at the top and stay there. Other titles by Karl Albrecht includes "Service America", "At America's Service" and "Service Within: Solving the Middle Management Leadership Crisis". Challenges businesses to incorporate a new commitment to the customer, and change the very core of the business culture. Drawing on his years of experience and observation, Karl Albrecht details a carefully-crafted plan that has made a world of difference at numerous leading companies. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780887306396
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The Only Thing That Matters
Print on DemandDa: PBShop.store US, Wood Dale, IL, U.S.A.
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PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9780887306396
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The Only Thing That Matters
Print on DemandDa: PBShop.store UK, Fairford, GLOS, Regno Unito
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PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9780887306396
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The Only Thing That Matters: Bringing the Power of the Customer into Your Business
Editore:
HarperCollins Publishers Inc, 1993
ISBN 10: 088730639X
ISBN 13: 9780887306396
Nuovo
Paperback / softback
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 210. Codice articolo C9780887306396
Quantità: Più di 20 disponibili