This book approaches technical writing from its role in the larger software usability context. It discusses designing the four information components of software usability: labels, messages, online support elements such as Help, and printed support elements such as a user's guide. The focus is on User-Centered Information Design (UCID), and several chapters discuss key features of the UCID process and managing UCID. Also addresses achieving information design goals and a two-level approach to evaluating information. Annotation c. by Book News, Inc., Portland, Or.
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This text helps the reader generate clear, effective documentation that is tailored to the information requirements of the end-user. Written for technical writers and their managers, quality assurance experts, and software engineers, the book describes a user-centered information design method (UCID) that should help ensure documentation conveys significant information for the user. The UCID shows how to: integrate the four major information components of a software system - user interface labels, messages, online and printed documentation; make sure these elements work together to improve usability; deploy iterative design and prototyping procedures that minimize flaws and save time and money; and guide technical writers effectively.
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