Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today - Brossura

Thatcher, Ken; Szlam, Aleksander

Brossura

ISBN 10: 0936648805 ISBN 13: 9780936648804

Casa editrice: CRC Press, 1996

Riassunto

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme­ dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

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Informazioni sull?autore

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Dettagli dell?edizione

• Editore: CRC Press
• Data di pubblicazione: 1996
• Lingua: Inglese
• ISBN 10: 0936648805
• ISBN 13: 9780936648804
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 190
• Contatto del produttore: non disponibile