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Customers are cranky and businesses are struggling to keep them happy. PeopleShock's 3P Profit Formula, based on evidence from over 150 business leaders and experts, shows:
• Promise - How to develop one that inspires staff and customers.
• People - How to connect effectively with people inside and outside your organization.
• Process - What to change to deliver consistently great customer experiences.
Using case studies, data and actionable advice, Tema Frank's book helps you succeed in the digital era.
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