“Managing others is a profound responsibility. In Aloha we are held accountable, and working true to our values, we ourselves become better.” When Managing with Aloha was initially published, veteran executive Rosa Say offered the world a fresh look at values-centered business. She proposed that the value aligned practices of Aloha-inspired management would challenge the integrity and effectiveness of managers everywhere. The ambitious, yet universally appealing and compelling movement Say fostered continues with this 2nd Edition, newly edited by the author herself after twelve years devoted to coaching and supporting Alaka‘i Managers who have adopted the Managing with Aloha philosophy and made it their own. Managing with Aloha explores nineteen different Hawaiian values, and demonstrates how managers can bring these universal values into every kind of business practice today. With many examples drawn from her own successful career as a manager, Say eloquently shares her tested common-sense approaches to blending social and economic goals of business enterprise in ways that define a healthy sensibility for working and living Every day, somewhere in the world, Aloha comes to life. As we live and breathe, our Aloha Spirit can define the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another. If they are to prosper with honor and integrity, managers everywhere must proactively perpetuate this culture as a way of business life, and Managing with Aloha shows us how.
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An active champion of Aloha, and advocate for Alaka‘i Managers, Rosa Say was born and raised in Hawai‘i, attended Punahou School, and is a graduate of the School of Travel Industry Management at the University of Hawai‘i at Manoa. After a 24-year career in Hawai‘i’s hospitality industry, Rosa joined the operational opening team of the Hualalai Resort at historic Ka‘upulehu in April 1996, a residential resort community on Hawai‘i Island’s Kohala Coast that included ownership of The Four Seasons Resort, Hualalai. When she left Hualalai in 2003 to open her management coaching business, she had been serving as their vice-president of operations. Rosa continues to run her own company, as founder and head coach of Say Leadership Coaching, a business dedicated to bringing nobility to the art of management and to mentoring our next generation of managers and leaders. Her specialty is workplace culture-building, introducing managers and leaders to the ‘Ohana in Business model of Managing with Aloha. Rosa currently lives on Hawai‘i Island with her ‘Ohana.
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