Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard - Brossura

Bergeron MD, Bryan

Brossura

ISBN 10: 0976127741 ISBN 13: 9780976127741

Casa editrice: Productivity Press, 2006

Riassunto

Performance management, often referred to as process management, is a strategy that a healthcare facility can employ to achieve high levels of quality, safety, and end user satisfaction, as well as financial solvency. The basis of performance management is the effective use of resources, as measured through key performance indicators (KPIs),. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system.

Written for CIOs and senior IT managers, this practical resource encourages the leadership and vision needed for a performance measurement initiative. It provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial, and cultural details. It also features an extensive listing of clinical and non-clinical KPIs; a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks.

Su questo libro

Contenuti

Foreword
Preface
Chapter 1: Overview
Chapter 2: The Performance Management Cycle
Chapter 3: Key Performance indicators
Chapter 4: Non-Clinical Indicators
Chapter 5: Clinical Indicators
Chapter 6: Benchmarks
Chapter 7: Reporting
Chapter 8: Behavior Change
Chapter 9: Statistics
Appendix A: Healthcare Quality Organizations
Appendix B: AHRQ Proposed Final Measurement Set
Appendix C: AHRQ Quality Tools™ Holdings
Appendix D: AHRQ Quality Tools™ Template
Appendix E: NHS Acute Trust KPIs
Appendix F: NHS Primary Care Trust KPIs
Appendix G: NHS Ambulance Trust KPIs
Appendix H: NHS Mental Health Trust KPIs
Appendix I: NHS Balanced Scorecard Indicators
Appendix J: ACR Appropriateness Criteria™ Topics
Appendix K: CAP Q-Tracks Quality Monitors
Appendix L: National Quality Forum Safe Practices
Appendix M: Home Health Outcome and Assessment Information Set (OASIS)
Appendix N: ISO IWA I
Appendix O: Baldridge Healthcare Criteria
Acronyms
Glossary
Sources and Further Reading Index

Product Description

Book by Bergeron MD Bryan

Dettagli dell?edizione

• Editore: Productivity Press
• Data di pubblicazione: 2006
• Lingua: Inglese
• ISBN 10: 0976127741
• ISBN 13: 9780976127741
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 285
• Contatto del produttore: non disponibile
• Persona responsabile: non disponibile