In solving a problem of this sort, the grand thing is to be able to reason backward, Holmes explained. That is a very useful accomplishment, and a very easy one, but people do not practice it much... Most problem solvers reason forward from cause to effect. They brainstorm root causes by asking, What could be the root causes? Then they start guessing, which is slow and ineffective. This approach rarely finds every root cause, so it rarely develops complete solutions. The best strategy reasons backward from effect to cause, using Sherlock Holmes' strategy of observation and deduction. Problem solvers ask, What is different when problems occur? Reasoning backward is four times more effective than reasoning forward. One set of problem-solving tools based on Holmes' strategy delivers superior results, but it is not well known. Reasoning Backward introduces Holmes' strategy and these tools for the first time. Now, anyone can become an exceptional problem solver.
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Gregg Young has helped companies solve problems, improve quality, increase profits, and develop successful new products in his capacity as President and Founder of Young Associates, Inc. (http://youngassocinc.com). Gregg spent over 30 years solving problems, leading teams, and teaching problem solving skills in both large corporations and small businesses. He experienced both successes and frustrations, so he studied dozens of processes searching for best practices he could add to his clients' processes so they would deliver bigger results faster. When he discovered that best practices do exist, it sparked his passion to share this knowledge, so that anyone can solve problems as effectively as Sherlock Holmes solved crimes. He is the author of three books. The first two focused on upgrading business processes by adding these convergent, observation-based methods to existing processes. This, his latest book, Reasoning Backward: How Sherlock Holmes Can Make You a Better Problem Solver, adapts these techniques for students as well as businesses, providing everyone with the skills they need to solve problems effectively and create a competitive advantage in the global marketplace.
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