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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships - Brossura
Sinossi
Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center s evolving role in strategy, and much more!
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Informazioni sull?autore
Brad Cleveland is known globally as one of today s foremost experts in customer strategy and management. He has worked across 45 states and in over 60 countries, and his clients have included many service leaders American Express, Apple, Coca-Cola, USAA, HP and others. His books and articles have been translated into more than a dozen languages, and he has appeared in media ranging from The Wall Street Journal to The New York Times, NPR s All Things Considered, and the in-flight programs of several airlines. He is a sought-after consultant and a popular speaker who presents with sparkle, insight and humor.
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
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Paperback. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.7. Codice articolo G098546111XI3N00
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
Da: Jenson Books Inc, Logan, UT, U.S.A.
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paperback. Condizione: Acceptable. The item is showing use from the previous owner but works perfectly. Signs of previous ownership which could include: tears, scuffing, notes, excessive highlighting, gift inscriptions, slight water damage, a missing dust jacket, and library markings. Codice articolo 4BQGBJ011XDK
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
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paperback. Condizione: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Codice articolo S_425392084
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships
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