Talop Client Relationship Management - Brossura

Howatt, William A.; Hayden, Tyler; Robinson, Constance

 
9780992057107: Talop Client Relationship Management
Brossura
ISBN 10: 0992057108 ISBN 13: 9780992057107
Casa editrice: WAY WITH WORDS, 2013

Sinossi

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

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Editore
WAY WITH WORDS
Data di pubblicazione
2013
Lingua
Inglese
ISBN 10 
0992057108
ISBN 13 
9780992057107
Rilegatura
Copertina flessibile
Numero di pagine
76
Contatto del produttore
non disponibile
Persona responsabile
non disponibile