Measuring the Performance of Public Services: Principles and Practice - Rilegato

Pidd, Michael

 
9781107004658: Measuring the Performance of Public Services: Principles and Practice

Sinossi

Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations.

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Informazioni sull?autore

Michael Pidd is Professor of Management Science and Head of the Management Science Department at Lancaster University Management School. He is a research fellow of the UK's Advanced Institute of Management Research and has served as the President of the Operational Research Society. His technical work in computer simulation has been recognised by awards and accolades in the UK and the USA. His current work focuses on improvement in healthcare delivery.

Dalla quarta di copertina

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

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